Our Quality
Committed to quality
Customers come to us – and stay with us – because of our consistently high quality of service.
Working with Yusen Logistics, you have a dedicated, reliable, and hugely experienced team focused on growing a mutually beneficial, long-term relationship.
Our service quality is consistent across the world due to a multitude of standardized process efforts, including our Standard Operating Procedures (SOPs) that are continuously reviewed and improved as part of our Kaizen culture.
You can also expect an unparalleled attention to detail thanks to our emphasis on Gemba – the practice of understanding and staying at the front line of operations to detect issues before they become problems.
Quality improvement is part of our culture
At Impex Global Logistics, Kaizen and Gemba aren’t simply management tactics – they form the core of our corporate culture. Not only do we apply the concepts of Kaizen or Gemba, we also live them. As part of our commitment to improve our quality, we have a dedicated team of specialists with high expertise that manage global service quality, focusing on continuous improvement.
Through Y.E.S., we can ensure that the Yusen Logistics Group Quality Policy covers:
1) Health & Safety
We ensure a safe and supportive work environment with a focus on compliance regardless of location, office, or facility.
2) Standardize Process
We commit to develop processes for our customers and business that deliver a level of service customers can trust, no matter where in the world they do business.
3) Kaizen Activities
We consistently work to find better ways of delivering our services and improving our quality to our customers through Kaizen Activities at every level of our business.
4) Management Initiative
Three commitments (Health & Safety, Standardize Process, and Kaizen Activities) are driven by our corporate mission to become the world’s preferred supply chain logistics company, and by our values and behaviors under management initiatives.